Welcome to Alpine Crest. This website is operated by ALPINE CREST PARTNERS LIMITED.
By accessing our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
If you do not agree with these terms, you should not use our website or place an order.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have received permission from a parent or legal guardian to use this website.
You agree not to use our products or services for any illegal or unauthorized purpose. You also agree not to violate any laws in your jurisdiction when using our website.
2. Products and Product Information
We make reasonable efforts to display product descriptions, images, prices, colors, sizes, and specifications accurately.
However, slight differences may occur due to:
- Screen display settings
- Photography lighting
- Product batch updates
- Manual measurements
- Supplier adjustments
We do not guarantee that product images will be exactly identical to the actual product in every detail, but we aim to provide accurate and helpful product information.
3. Pricing and Availability
All prices are displayed on our website and may change from time to time without prior notice.
We reserve the right to modify product prices, discounts, promotions, and availability at any time.
A product being displayed on our website does not guarantee that it will always be available. If an item becomes unavailable after an order is placed, we may contact the customer to offer a replacement, refund, or order adjustment.
4. Orders
When you place an order, you agree to provide accurate, current, and complete information.
This includes:
- Customer name
- Email address
- Shipping address
- Billing information
- Phone number if required
- Payment information
We reserve the right to refuse, cancel, or limit any order if we believe there is:
- Incorrect customer information
- Suspicious or unauthorized payment activity
- Product availability issue
- Pricing or listing error
- Violation of our policies
- Risk of fraud or abuse
If an order is canceled, we will notify the customer where possible and issue a refund if payment has already been received.
5. Payment
Payments are processed through secure third-party payment providers available at checkout, including PayPal and card payment processors.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not store full credit card information on our website.
Some orders may require additional verification before processing to protect customers and our business from unauthorized transactions.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery times shown on our website are estimates only and may vary due to customs, carrier delays, holidays, weather, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for delivery failure caused by incorrect or incomplete addresses provided by customers.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers must contact us within the applicable return period and follow our return instructions.
Refunds are issued back to the original payment method when approved.
8. Promotions and Discounts
Promotional offers, discount codes, bundle offers, and special deals may be subject to additional conditions.
We reserve the right to modify, suspend, or cancel promotions at any time.
Discount codes may not be combined unless clearly stated.
9. Customer Conduct
Customers agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information, or engage in fraudulent activity.
We reserve the right to restrict or cancel service if suspicious or abusive behavior is detected.
10. Limitation of Liability
To the fullest extent permitted by law, Alpine Crest and ALPINE CREST PARTNERS LIMITED shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
Our liability, where applicable, is limited to the amount paid by the customer for the relevant order.
11. Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.
12. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Company Information
ALPINE CREST PARTNERS LIMITED
UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BLDG, NO.20 HING YIP ST, KWUN TONG, HONG KONG
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