At Alpine Crest, we aim to process and ship orders in a timely and reliable manner. We work with supply and fulfillment partners to arrange delivery to customers based on product availability, destination, and logistics conditions.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Processing time refers to the time needed to review the order, confirm payment, prepare the item, and arrange shipment. Processing time does not include the shipping transit time after the package has been dispatched.
During holidays, promotional periods, weekends, or periods of high order volume, processing time may take slightly longer. If there is any significant delay with your order, we will do our best to notify you by email.
Estimated Delivery Time
Estimated delivery time is usually 10–20 business days, depending on the destination country, shipping method, logistics provider, customs processing, and local delivery conditions.
Please note that delivery times are estimates and are not guaranteed. Actual delivery time may be affected by:
- Customs inspections
- Local postal delays
- Carrier disruptions
- Weather conditions
- Public holidays
- Remote delivery areas
- Incorrect or incomplete shipping information
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Tracking information may take several business days to update after shipment. If your tracking number does not show updates immediately, please allow additional time for the logistics provider to scan and update the package status.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number if required
If the shipping address is incorrect or incomplete, delivery may be delayed, returned, or unsuccessful.
If you notice an error in your shipping address, please contact us immediately at:
Once an order has been processed or shipped, we may not be able to modify the shipping address.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help review the tracking information.
In some cases, we may need to contact the logistics provider for further investigation. Resolution time may vary depending on the carrier and destination country.
If a package is confirmed lost by the logistics provider, we may offer a replacement, refund, or other appropriate solution after reviewing the case.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer where applicable.
Alpine Crest is not responsible for customs delays or fees charged by local authorities.
Delivery Confirmation
If tracking shows that an order has been delivered, we consider the package successfully delivered to the shipping address provided at checkout. If you cannot locate a delivered package, please first check with household members, neighbors, building management, or the local carrier.
For shipping support, please contact:
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