Alpine Crest respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, place an order, contact us, or use our services.
This website is operated by ALPINE CREST PARTNERS LIMITED.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number if required
- Order details
- Payment status
- Customer support messages
- Device and browser information
- Website usage data
- IP address and general location information
We collect this information only when necessary to provide our services, process orders, improve our website, communicate with customers, and protect against fraud.
2. How We Use Your Information
We may use customer information for the following purposes:
- Processing and fulfilling orders
- Sending order confirmation emails
- Providing shipping updates and tracking information
- Responding to customer inquiries
- Handling returns, refunds, and after-sales support
- Verifying payment and reducing fraud risk
- Improving our website and customer experience
- Maintaining business records
- Complying with legal, tax, or regulatory obligations
- Sending service-related notifications
We may also use limited information to analyze website performance and improve product selection, service quality, and customer support.
3. Payment Information
Payments are processed securely through trusted third-party payment providers, such as PayPal, Stripe, or other payment processors available at checkout.
We do not store customers’ full credit card or debit card details on our website.
Payment providers may collect and process payment-related information according to their own privacy and security policies.
4. Sharing of Information
We do not sell customers’ personal information.
We may share necessary information with trusted service providers only when required to operate our business and complete customer orders.
These service providers may include:
- Payment processors
- Shipping and logistics providers
- Order fulfillment partners
- Customer support tools
- Website hosting providers
- Fraud prevention and security services
- Analytics tools
These parties are only provided with information necessary to perform their services.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, remember customer preferences, and support checkout functionality.
Cookies may help us understand how visitors use our website and allow us to improve our services.
Customers may adjust browser settings to refuse or delete cookies. However, some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no method of online transmission or electronic storage is completely secure. While we work to protect customer data, we cannot guarantee absolute security.
Customers should also protect their account information, email access, and payment credentials.
7. Data Retention
We retain customer information only as long as necessary for business, legal, accounting, tax, fraud prevention, and customer support purposes.
Order records may be retained to help resolve disputes, process refunds, comply with legal requirements, and maintain accurate business records.
8. Customer Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain personal data.
If you wish to make a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Continued use of our website after updates means you accept the revised Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Company Information
ALPINE CREST PARTNERS LIMITED
UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BLDG, NO.20 HING YIP ST, KWUN TONG, HONG KONG
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