Thank you for visiting Alpine Crest.
If you have any questions about your order, product details, shipping status, payment, returns, refunds, or general store information, please contact our customer support team by email. We are here to help and will do our best to respond as quickly as possible.
Customer Support Email:
[email protected]
Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM
Excluding public holidays
We usually respond to customer emails within 24–48 business hours. During weekends, holidays, promotional periods, or periods of high order volume, response times may be slightly longer.
To help us assist you more efficiently, please include the following information when contacting us:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos if the issue is related to a damaged, defective, or incorrect item
For shipping inquiries, please allow some time for tracking information to update after your order has been shipped. Tracking updates may take several business days depending on the logistics provider and destination country.
If you need to update your shipping address, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, we may not be able to make changes to the shipping address.
We are committed to providing clear communication and timely support throughout the shopping process.
Company Name:
ALPINE CREST PARTNERS LIMITED
Business Address:
UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BLDG, NO.20 HING YIP ST, KWUN TONG, HONG KONG
Email:
[email protected]
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